Ticket Policies

Box Office and Phone Hours

Tickets can be purchased by phone at 715-235-0001 ext. 100, online, or in person one hour prior to each performance.

All ticket sales are final with no refunds or price adjustments. Everyone entering the theater must have a ticket. For the enjoyment of all guests, children who are disruptive will be asked to leave the theater. Infants are not allowed admission to the Mabel Tainter Center for the Arts.

Misplaced Tickets & Exchanges

Lost tickets may be replaced free of charge by calling the Box Office at
715-235-0001 ext. 100 (see above for hours). Please be prepared to show a photo ID.

The Mabel Tainter Center for the Arts does offer refunds for any tickets purchased online.

Tickets may be exchanged for another performance of the same title. Exchanges must be completed at least 24 hours prior to the date of the originally scheduled performance. Exchanges are subject to availability and a $3 per ticket exchange fee on the phone or at the Box Office counter. If exchanging into a more expensive performance or different price range, the patron is responsible for the difference in ticket price. There is no compensation if exchanging into a less expensive performance. There are no exchanges on group sales or complimentary tickets.

Missed Performances

All sales are final with no refunds. Any ticket may be returned for a tax deductible donation up until curtain by calling the Box Office at 715-235-0001 ext. 100 (see above for hours). We will send a tax receipt to you acknowledging the value of the ticket, minus any applicable fees.

Patrons with Disabilities

When ordering tickets, please notify the Box Office of any special accommodations you may need such as wheelchair seating or an assisted listening device. If you plan to attend the performance with an assistance animal, please inform us in advance so we can provide the best accommodations for you and your companion.

Privacy Policy

We respect and are committed to protecting your privacy. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. Although personally identifiable information may be collected when you visit our site, we will never sell your information to anyone.

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.